Broker-Dealer Transition Frequently Asked Questions

I have received multiple packets of information in the mail and I'm receiving confusing communications about my account - what should I do?"

If you're getting mixed messages about your account, reach out directly to Chip Lutz, Rose Davila, or Xavier Garza, whom you know and trust. We can clarify any questions and help you understand your options. Our office phone number is (210) 338-9708.

Who should I contact if I need assistance with my investments during this transition?

For assistance with your investments, or if you have any questions or concerns, please reach out to our office.

Will I be able to electronically sign the paperwork required to keep my accounts with Chip Lutz at Lutz Legacy Wealth Management?

Yes. In most cases, electronic tools will be utilized for completing account transfer paperwork. If this is not an option, we will arrange for you to sign the necessary forms via wet signature.

Will my investments remain the same?

Yes. For most clients, the investments, asset allocation models, and money managers will remain unchanged. If an investment account cannot be transferred, we will reach out to discuss alternative options with you.

Will I have access to view my accounts online?

Yes. You will be able to view your account through Client Connect, Osaic Institutions secure account portal. Please reach out to us to obtain your username and password.

I signed a Change of Broker Dealer Form, but I still can’t see my account in Client Connect.

The transition period to move your account to Osaic Institutions began the day you signed your form. Many accounts have already completed the transition, but some account types can take up to 180 days. You can always contact our office if you need account information.